Assignment: New Technologies Discussion

Assignment: New Technologies Discussion

Assignment: New Technologies Discussion

Week 8 discussion Discussion Prompt 1 Do an Internet search for new technologies that focus on patient engagement. Discuss one of your findings. Also describe two strategies a provider can use to engage patients in monitoring their health. In the interest of public health, do you believe all capable patients should be expected to monitor their health using accessible tools? What, if any, are the unintended consequences of that expectation? Discussion Prompt 2 What societal and technological trends do you see that might promote increased adoption and use of personal health records (PHRs)? What specific types of data or functions do you think would draw people who are not current PHR users to adopt and use the PHR? How do you think this might vary by user attributes (e.g., age, disease status, health literacy)?

Artificial intelligence, machine learning with data analytics and business intelligence

Business applications continue to churn out large volumes of data, and users are trying to mine that data to determine patterns and predict user behavior. In ecommerce, users want to know , which will help market products better. Website designers want to understand how visitors move through their sites in order to improve conversion rates.

And companies want to analyse their sales data to correlate marketing dollars spent on sales dollars generated.  and data analytics activities are becoming easier to perform, and that’s driving their adoption in mainstream businesses that are seeking to make better, faster decisions.

The rise of AI-powered chatbots in customer service and support

Over the past few years, chatbots — the automated, human-like chat responders — have been more an experiment, with limited adoption. Now, chatbots are becoming more mainstream as people see the benefits of those experiments, especially in customer service and support. Unlike human customer service and support reps, chatbots don’t have the physical and mental inconsistencies that can degrade service levels. More,  are learning how to respond to customers and predict what they want.

Based on customer history or questions customers ask during a chat session, AI-powered chatbots can ask users what they need and even ask leading questions, all to improve the support experience.

Use of natural language processing as a new form of human-computer interface

Star Trek fans aren’t the only ones who’ve been waiting for this prediction to manifest. Business users, too, are eager to have computers understand natural language. Take a sales manager who wants to generate a quarterly report. If the manager has to ask for it from an analytics specialist, the manager has to explain what she’s looking for and hope the specialist accurately translates her request into something the computer can process in order to generate the information she wants.