Assignment: Information Technology Issue.

Assignment: Information Technology Issue.

Assignment: Information Technology Issue.

Week 3 Table and Summary of HIT Gaps This assignment builds on assignments 1 and 2. The purpose is to synthesize critical gap analysis by proposing creative solutions for the health informatics/information technology issue. Instructions Based on the literature review and major gap(s) identified in your HIT project for the first two assignments, propose a creative solution(s) that would resolve the gap(s) and ensure inclusion of evidenced based practices in the solution. Sources for a proposed solution(s) may include the general media, online literature searches using the university library and/or Google Scholar, interviews of health practitioners, developers, computer scientists, technology experts, and the general public. Summarize the solution(s) regarding this topic in a table. The information integrated from the literature will be presented via a tabular column similar to the one shown. Distinct columns will name the discovered gaps, state the evidence-based practice from the literature, and possible solutions based on this information. You will also write a two-paragraph summary below the table stating important takeaways based on the table for your informatics project. Provide a list of references in current APA style. Identified gap EBP from the literature Possible solution

A problem, in an IT service management (ITSM) context, is an issue that could cause an incident. An incident, in turn, is an event that must be dealt with – or at least addressed with a workaround — to ensure that the system it has affected, or could potentially affect, can continue to operate normally.

A problem, in an IT service management () context, is an issue that could cause an . An incident, in turn, is an  that must be dealt with – or at least addressed with a  — to ensure that the system it has affected, or could potentially affect, can continue to operate normally. Incidents typically involve the failure of an expected service.

The terms problem and incident are often confused. However, in ITSM, the two have a causal relationship: A problem is something that is wrong (or goes wrong), and an incident is the potential result of that problem. In security management, for example, a  such as an open , is a problem, and something that indicates an attack has taken place as a result of that open port, such as a system crash, is an incident.

A problem can exist for some time without causing an incident but a single problem can also cause multiple different incidents. Likewise, a single incident may result from a combination of problems that would not separately cause an incident. Incidents may be resolved, meaning that service is restored, without discovering the problem responsible. However, without detecting the root source of an incident, there is no assurance that it will not recur.

See also: , 

See an introductory video clarifying the difference between a problem and an incident in ITSM: