BUSI 310 TEST(1)

1.Which of the following organizational cultures is strongly characterized by cohesiveness, participation, and sense of family?

A. adhocracy

B. clan

C. hierarchy

D. market

E. rational

2.If an organization’s mission statement describes the organization as it currently operates then its strategic vision points to the

A. past.

B. production numbers.

C. future.

D. expectations.

E. profits.

3. A centralized, bureaucratic approach with standardized work processes for managing uncertainty is ideal for which of the following environments?

A. stable and complex

B. complex and dynamic

C. dynamic and simple

D. simple and stable

E. stable and dynamic

4. ______ planning is the process of identifying the specific procedures and processes required at lower levels of an organization.

A. Strategic

B. Operational

C. Tactical

D. Contingency

E. Acquisition

5.A decentralized, organic approach with mutual adjustment for managing uncertainty is ideal for which of the following environments?

A. stable and complex

B. complex and dynamic

C. simple and stable

D. dynamic and simple

E. stable and dynamic

6._____ includes searching for and sorting through information about the environment.

A. Environmental scanning

B. Forecasting

C. Predictions

D. Competitive intelligence

E. Minimization

7. A customer who purchases products in their finished form is a(n) _____ consumer.

A. immediate

B. final

C. alpha

D. complete

E. suave

8. Which of the following is a way of adapting to the external environment?

A. competitive aggression

B. public relations

C. cooptation

D. domain selection

E. buffering

9.Lindsay Pharmacy Corp. and Allman Medicines Corp. have joined forces with one another to fight for health care reform. This action of the two companies is referred to as

A. merger.

B. coalition.

C. domain selection.

D. benchmarking.

E. competitive aggression

10.Which of the following approaches should an organization adopt for managing uncertainty in a simple and stable environment?

A. centralized and organic approach, with direct supervision

B. decentralized and bureaucratic approach, with standardized skills

C. decentralized and organic approach, with mutual adjustment

D. centralized and bureaucratic approach, with standardized work processes

E. centralized and organic approach, with mutual adjustment

11.Which one of the following is not a way that a manager can influence their environment, according to Exhibit 3.5?

A. with political action

B. with legal action

C. through public relations

D. with automatic, involuntary actions

E. with competitive aggression

12._____ are approaches that an organization that acts on its own uses to change some aspect of its current environment.

A. Flexible processes

B. Forecasting methods

C. Independent strategies

D. Benchmarking procedures

E. Buffering techniques

13.During the holiday season, Maria’s Department Store works with a contracted employment agency to bring extra workers on board to handle overflow business, and extra duties such as wrapping presents. Maria’s is using ________ during these rush times.

A. smoothing

B. buffering

C. independent strategies

D. flexible strategies

E. lift coefficient

14.The psychological bias known as illusion of control refers to

A. a decision bias influenced by the way in which a problem or decision alternative is phrased or presented.

B. a belief that one can influence events even when one has no influence over what will happen.

C. a bias weighting short-term costs and benefits more heavily than longer-term costs and benefits.

D. a condition that occurs when a decision-making group loses sight of its original goal and a new, less important goal emerges.

E. a phenomenon that occurs in decision making when group members avoid disagreement as they strive for consensus

15._____ are the strongly held and taken-for-granted beliefs that guide behavior in a firm.

A. Values

B. Organizational divestitures

C. Prospectors

D. Unconscious assumptions

E. Buffers

16.Pat has to select the right paper clips to purchase for her office. She looks at the office supply catalog and picks the first one that is priced reasonably. Which method of making a decision does she use?

A. forecasting

B. optimizing

C. satisficing

D. maximizing

E. brainstorming