Communication at its Finest Scenario

Justin is a front office assistant at a local physician’s office. It was a busy day at the office, and Justin was consumed by patients and their needs. While helping a patient, Sarah, the other front office assistant calls Justin over to answer questions regarding the patient intake process. Justin explains the process to Sarah and then continues to work with the patient at his window. Later that day Justin is frustrated that he had to stop working with his patient to explain a process to Sarah that he has explained a dozen times already. Justin takes to social media to express his frustrations with Sarah and her inability to take care of patients properly even though she has been trained.

 

· Explain whether Justin’s choice of communication in this situation is appropriate or inappropriate.

· Explain the ramifications of using social media as an outlet for voicing his frustrations about Sarah.

· Provide an example of an appropriate communication method that should have been used in this situation.

· Consider the appropriate personnel that should receive these communications.