Bus515

1.One TQM mistake companies make is believing that the responsibility for quality and elimination of waste lies
with the supplier

• With the return and repair shop
• with the supply chain
• With all employees but top management
• with top management alone.

2.Which of the following is not attributed to Philip Crosby?

• The concept of the quality trilogy
• The phrase “Do it right the first time.”
  Stressed the idea of prevention of defects
  The notion of zero defects
• The phrase “Quality is free”

 

3.The Union of Japanese Scientists and Engineers named its quality award after ___________________.

• Genichi Taguchi
• Kaoru Ishikawa
• Joe Juran
• Phillip Crosby
• W. Edwards Deming

4.The Malcolm Baldrige Award criteria category that includes continuous improvement programs, employee training, and functioning of teams is

• Leadership
• Strategic planning
• Information and analysis
• Human resource development and management
• Business results

 

5.Increases in international trade during the 1980s created a need for the development of ____________ standards of quality.

• Universal
• Country-specific
• Lower
• metric