Bus515
1.One TQM mistake companies make is believing that the responsibility for quality and elimination of waste lies
with the supplier
- With the return and repair shop
- with the supply chain
- With all employees but top management
- with top management alone.
2.Which of the following is not attributed to Philip Crosby?
- The concept of the quality trilogy
- The phrase “Do it right the first time.”
Stressed the idea of prevention of defects
The notion of zero defects - The phrase “Quality is free”
3.The Union of Japanese Scientists and Engineers named its quality award after ___________________.
- Genichi Taguchi
- Kaoru Ishikawa
- Joe Juran
- Phillip Crosby
- W. Edwards Deming
4.The Malcolm Baldrige Award criteria category that includes continuous improvement programs, employee training, and functioning of teams is
- Leadership
- Strategic planning
- Information and analysis
- Human resource development and management
- Business results
5.Increases in international trade during the 1980s created a need for the development of ____________ standards of quality.
- Universal
- Country-specific
- Lower
- metric
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