Statistical Analysis

Question 1 of 40

2.5 Points

Prompt __________ suggestions for improvement is essential to the success of empowerment.

A. review of
B. implementation of
C. feedback on
D. demonstration

Question 2 of 40

2.5 Points

The appropriate leadership style in a total quality setting might be called __________ leadership taken to a higher level.

A. Democratic
B. Participative
C. Situational
D. Goal-oriented

Question 3 of 40

2.5 Points

__________ is the phenomenon that exists when people in a group focus more on reaching a decision than on making a good decision.

A. Consensus
B. Brainstorming
C. Groupthink
D. Walking and talking

Question 4 of 40

2.5 Points

Which of the following is NOT a component of The Juran Trilogy?

A. quality planning
B. quality control
C. quality assessment
D. quality improvement

Question 5 of 40

2.5 Points

Which of the following is the most appropriate leadership style in a total quality setting?

A. Autocratic
B. Democratic
C. Participative
D. Goal-orientated

Question 6 of 40

2.5 Points

__________ suggests that anything that can go wrong will go wrong.

A. The Juran Trilogy
B. Maslow’s Hierarchy
C. Murphy’s Law
D. Truman on leadership

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Question 7 of 40

2.5 Points

Abraham Lincoln believed the following about leadership:

A. Make the hard decisions and stick by them.
B. Persuade rather than coerce.
C. Take responsibility.
D. Believe in yourself when no one else does.

Question 8 of 40

2.5 Points

__________ leadership is also known as consultative leadership.

A. Democratic
B. Participative
C. Situational
D. Autocratic

Question 9 of 40

2.5 Points

The most effective leaders can be found in what part of an organization?

A. Top-level management

B. Mid-level management

C. Lowest paid wage earner

D. All of the above

Question 10 of 40

2.5 Points

Which of the following strategies will help organizations move beyond empowerment to enlistment?

A. Set up a reward system.
B. Make it clear to all employees that their ownership is not just wanted and needed but that it is expected.
C. Make it clear to implement suggestions.
D. Empower employees for suggestions that are implemented.

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Question 11 of 40

2.5 Points

This step in the Change Facilitation Model is accomplished by conducting face-to-face meetings with employees who are going to have to carry out the practical, day-to-day implementation of the change initiative.

A. Develop a compelling change picture.
B. Design the change implementation plan.
C. Communicate the change picture to all stakeholders.
D. Conduct a roadblock analysis

Question 12 of 40

2.5 Points

Employee empowerment is:

A. employee involvement in decision making.
B. power of the employee to make suggestions that will be reviewed by management.
C. employee input that is heard, seriously considered, and followed up on whether it is accepted or not.
D. power of the employee to make a decision without management involvement.

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Question 13 of 40

2.5 Points

The __________ is made compelling by writing it from the perspective of the stakeholders it will be communicated to.

A. process plan
B. mission statement
C. corporate vision
D. change picture

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Question 14 of 40

2.5 Points

The rationale for __________ is that it represents the best way to bring the creativity and initiative of the best employees to bear on improving the company’s competitiveness.

A. a quality organization
B. empowerment
C. reengineering
D. workforce readiness

Question 14 of 40

2.5 Points

The rationale for __________ is that it represents the best way to bring the creativity and initiative of the best employees to bear on improving the company’s competitiveness.

A. a quality organization
B. empowerment
C. reengineering
D. workforce readiness

Question 16 of 40

2.5 Points

The key to motivating people lies in the ability to relate their personal needs to the organization’s:

A. mission.
B. vision.
C. initiatives.
D. goals.

Question 17 of 40

2.5 Points

One of the main reasons why people in organizations resist change is fear of:

A. failure.
B. competition.
C. the unknown.
D. multitasking

Question 18 of 40

2.5 Points

Leadership skills are:

A. inherited.
B. learned.
C. Both A and B
D. None of the above

Question 19 of 40

2.5 Points

__________ leadership is also known as nondirective leadership.

A. Democratic
B. Participative
C. Situational
D. Autocratic

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Question 20 of 40

2.5 Points

A __________ is a group of employees that meets regularly for the purpose of identifying, recommending, and making workplace improvement.

A. nominal group
B. quality circle
C. integrated team
D. core

Question 21 of 40

2.5 Points

A strategy used by internal politics that involves the sharing and/or selective withholding of information is:

A. coalition building.
B. lobbying.
C. electioneering.
D. spreading of rumors and gossip.

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Question 22 of 40

2.5 Points

Which of the following is NOT classified as a type of team according to Johnson, Katner, and Kikora?

A. Environmental improvement team
B. Departmental improvement team
C. Process improvement team
D. Task force

Question 22 of 40

2.5 Points

Which of the following is NOT classified as a type of team according to Johnson, Katner, and Kikora?

A. Environmental improvement team
B. Departmental improvement team
C. Process improvement team
D. Task force

Question 24 of 40

2.5 Points

Which of the following is a strategy of e-learning?

A. E-learning must have a statement of purpose.
B. E-learning works best when there are learning coaches and mentors provided.
C. E-learning requires close supervision and feedback.
D. Build in quality to enhance the e-learning experience.

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Question 25 of 40

2.5 Points

Productive conflict is stimulated using methods such as:

A. providing immediate feedback.
B. making sure team objectives support the strategic directions of the organization.
C. requiring employees to identify the downside when making suggestions.
D. instilling a focus on continuous improvement.

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Question 26 of 40

2.5 Points

__________ factors are a form of nonverbal communication that include tone, volume, and rate of speech.

A. Talking
B. Listening
C. Body
D. Voice

Question 27 of 40

2.5 Points

Verbal communication is least effective when:

A. reprimanding an employee for poor performance.
B. promoting a safety campaign.
C. commending an employee for doing a good job.
D. attempting to resolve conflict between or among employees.

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Question 28 of 40

2.5 Points

Which of the following strategies counter the negative influences of advisor and followers?

A. Personal identity of members
B. Looking for disagreement among advisors
C. Relationships among team members
D. Follower’s identity within the organization

Question 29 of 40

2.5 Points

Team-building activities should be planned around:

A. the implementation of total quality.
B. the results of the needs assessment.
C. team goals.
D. composite data.

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Question 30 of 40

2.5 Points

Bringing together people who have a common cause or goal is a strategy of internal politicians known as:

A. electioneering.
B. lobbying.
C. rumor mongering.
D. coalition building.

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Question 31 of 40

2.5 Points

When putting together a team, the first step is to:

A. determine the team’s purpose.
B. create the team’s charter.
C. identify all potential team members.
D. focus on team processes

Question 32 of 40

2.5 Points

Topics that are widely addressed in ethics training programs are:

A. drug and alcohol abuse.
B. employee theft and sexual harassment.
C. inaccuracy of books and records.
D. All of the above

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Question 33 of 40

2.5 Points

The most important factors that combine to magnify the need for training are global competition, rapid and continual change, quality of the existing labor pool, technology transfer problems, and:

A. quality of organization.
B. changing demographics.
C. change in productivity.
D. corporate image

Question 34 of 40

2.5 Points

Which of the following character traits promote successful teamwork?

A. Honesty
B. Controlling
C. Impatience
D. Need to be in-charge (bossy)

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Question 35 of 40

2.5 Points

Robert Luke offers four guidelines for enhancing the effectiveness of corrective feedback. They are:

A. be positive, be prepared, be realistic, and don’t be completely negative.
B. be positive, be prepared, be realistic, be accurate.
C. be direct, be prepared, be realistic, be accurate.
D. don’t be completely negative, be positive, be brief, and be understanding.

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Question 36 of 40

2.5 Points

A strategy used by internal politics that involves the sharing and/or selective withholding of information is:

A. coalition building.
B. lobbying.
C. electioneering.
D. the power play.

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Question 37 of 40

2.5 Points

__________ communication is communication among groups.

A. One-on-one level
B. Team-level
C. Company-level
D. Community-led

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Question 38 of 40

2.5 Points

Effective leadership by definition requires effective:

A. teamwork.
B. management.
C. communication.
D. facilitation

Question 39 of 40

2.5 Points

The effective team-building process includes all but which one of the following?

A. Plan.
B. Design.
C. Assess.
D. Execute.

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Question 40 of 40

2.5 Points

Controlling internal politics begins with the organization’s:

A. mission.

B. vision.

C. strategic plan.

D. human resources

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