MHA-FP5040: Health Administration Change Leadership-Assessment 2- CASE STUDY ANALYSIS-PART 1

MHA-FP5040: Health Administration Change Leadership-Assessment 2- CASE STUDY ANALYSIS-PART 1

MHA-FP5040: Health Administration Change Leadership-Assessment 2- CASE STUDY ANALYSIS-PART 1

Question Description
Assessment 2- Case Study Analysis- Part 1

Complete Part 1 of an in-depth analysis of the case study “Case Study 5: Ellen Zane—Leading change at Tufts/NEMC.” Your 6–8-page analysis will focus on the problems facing Tufts/NEMC and the approach(es) the organization used to position itself for the necessary changes.

Note: The assessments in this course build upon the work you have completed in the previous assessments. Therefore, complete the assessments in the order in which they are presented.

A clear understanding of the need for change and the nature and extent of the change is necessary to communicating and heightening awareness within the organization and gaining the support of all internal and external stakeholders. Health care leaders must demonstrate that change is necessary to ensure the future success of the organization and its mission, and must begin the change management process with an analysis of complex, dynamic processes and organizational components.

This assessment provides an opportunity for you to examine the internal and external factors driving change in an organization, how the organization responds to the need for change, and how it heightens awareness of that need.

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:

Competency 1: Analytical Thinking: Develop complex plans or analyses.
Analyze the multiple elements of a problem.
Competency 2: Change Leadership: Challenge the status quo.
Analyze approaches used to heighten awareness of the need for change in an organization.
Explain how effectively an organization challenges the status quo with respect to an ideal or to a vision of change.
Assess an organization’s efforts at creating a realistic sense of crisis or a disequilibrium to prepare for change.
Competency 5: Performance Measurement: Use evidence-based approaches to support community wellness.
Assess the needs of a community as they relate to a health care organization.
Competency 6: Communicate effectively with diverse audiences, in an appropriate form and style, consistent with applicable organizational, professional, and scholarly standards.
Write clearly and concisely, using correct grammar and mechanics.
Support main points, claims, and conclusions with relevant and credible evidence, correctly formatting citations and references using APA style.
Templates

Use this template for your case study analysis.

APA Style Paper Template [DOCX].
Required Resources

The following resource is required to complete the assessment.

Ingols, C. & Brem, L. (2016). Case study 5: Ellen Zane—Leading change at Tufts/NEMC [PDF]. In Cawsey, T. F., Deszca, G., & Ingols, C. Organizational change: An action-oriented toolkit (3rd ed.), (pp. 448–479).
Resources

Suggested Resources

The resources provided here are optional. You may use other resources of your choice to prepare for this assessment; however, you will need to ensure that they are appropriate, credible, and valid. The MHA-FP5040 Health Administration Change Leadership Library Guide can help direct your research, and the Supplemental Resources and Research Resources, both linked from the left navigation menu in your courseroom, provide additional resources to help support you.

Organizational Change

The following resources may be of use to you in your analysis of the problems facing Tufts/NEMC and the approach(es) the organization used to position itself for the necessary changes.

Kotter, J. P. (2008). Developing a change-friendly culture. Leader to Leader, 48, 33–38.
Latham, J. R. (2013). A framework for leading the transformation to performance excellence part I: CEO perspectives on forces, facilitators, and strategic leadership systems. The Quality Management Journal, 20(2), 12–33.
Presents a study based on in-depth interviews of CEOs who led successful organization transformations, that describes a framework for leading the transformation to performance excellence (LTPE). Part 1 explores two of the five categories of concepts within this LTPE framework.
Latham, J. R. (2013). A framework for leading the transformation to performance excellence part II: CEO perspectives on leadership behaviors, individual leader characteristics, and organizational culture. The Quality Management Journal, 20(3), 19–40.
Part 2 explores three of the five categories of concepts within the LTPE framework.
Nelson, K. E., & Pilon, B. (2015). Managing organizational transitions: The chief nurse perspective. Nurse Leader, 13(3), 71–76.
Presents the results of a survey to determine how chief nurse officers and chief nurse executives manage change and transitions in their organizations.
Challenges at Tufts/NEMC | Transcript.
Timeline of Events at Tufts/NEMC | Transcript.
Rating the Organization’s Readiness to Change | Transcript.
Writing Resources

You are encouraged to explore the following writing resources. You can use them to improve your writing skills and as source materials for seeking answers to specific questions.

APA Module.
Academic Honesty & APA Style and Formatting.
APA Style Paper Tutorial [DOCX].
Additional Resources for Further Exploration

Cawsey, T. F., Deszca, G., & Ingols, C. (2016). Organizational change: An action-oriented toolkit (3rd ed.). Thousand Oaks, CA: Sage. Available from the bookstore.
Chapter 3, “Frameworks for Diagnosing Organizations: What to Change in an Organization,” pages 64–93.
Chapter 4, “Building and Energizing the Need for Change,” pages 94–140.
Assessment Instructions

Note: This assessment must be completed prior to Assessments 3 and 4. Therefore, complete the assessments in this course in the order in which they are presented.

Preparation

Read the case study, “Case Study 5: Ellen Zane—Leading change at Tufts/NEMC,” linked in the resources.

Note: Remember that you can submit all—or a portion of—your draft analysis to Smarthinking for feedback, before you submit the final version for this assessment. If you plan on using this free service, be mindful of the turnaround time of 24–48 hours for receiving feedback.

Requirements

Analyze the problems facing Tufts/NEMC and the approach(es) the organization used to position itself for the necessary changes.

Document Format and Length

Format your analysis using APA style.

Use the APA Style Paper Template, linked in the Required Resources. An APA Style Paper Tutorial is also provided (linked in the Suggested Resources) to help you in writing and formatting your analysis. Be sure to include:
Your analysis should be 6–8 pages in length, not including the title page and references page.
Supporting Evidence

Cite 3–5 sources of credible, scholarly evidence to support your analysis.

Case Study Analysis

Note: The requirements outlined below correspond to the grading criteria in the scoring guide. Be sure that your analysis addresses each point, at a minimum. You may also want to read the Case Study Analysis—Part 1 Scoring Guide to better understand how each criterion will be assessed. Be sure to note the requirements in the Distinguished column.

Analyze the multiple elements of the problem.
Break down the problem into its fundamental components, showing causal relationships.
Separate the layers of the problem (for example, contracting issues, insufficient cash on hand, high accounts receivable, et cetera) into smaller, manageable components.
Consider the effects of each aspect of the problem on the organization.
Assess the needs of the community as they relate to the organization.
How do those needs affect the organization?
How can the organization respond to those needs to improve outcomes within the community?
Analyze five approaches used to heighten awareness of the need for change in an organization.
Apply your understanding of these approaches to the case study.
Compare the effectiveness of these approaches in heightening awareness.
Explain how effectively the organization challenged the status quo with respect to an ideal or to a vision of change.
How would you describe the status quo and the ideal state or vision of change?
What did these challenges hope to achieve? Were they successful?
What evidence supports your conclusions?
Assess the organization’s efforts at creating a realistic sense of crisis or a disequilibrium to prepare for change.
How did the organization energize and motivate people to agree to the change?
Were the organization’s efforts successful? Why, or why not?
What evidence supports your conclusions?
Write clearly and concisely, using correct grammar and mechanics.
Express your main points and conclusions coherently.
Proofread your writing to minimize errors that could distract readers and make it more difficult for them to focus on the substance of your evaluation.
Support main points, claims, and conclusions with relevant and credible evidence, correctly formatting citations and references using APA style.
How or why does particular evidence support your main points, claims, or conclusions?
Is your supporting evidence clear and explicit?
Will your audience see the connection?
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You must proofread your paper. But do not strictly rely on your computer’s spell-checker and grammar-checker; failure to do so indicates a lack of effort on your part and you can expect your grade to suffer accordingly. Papers with numerous misspelled words and grammatical mistakes will be penalized. Read over your paper – in silence and then aloud – before handing it in and make corrections as necessary. Often it is advantageous to have a friend proofread your paper for obvious errors. Handwritten corrections are preferable to uncorrected mistakes.

Use a standard 10 to 12 point (10 to 12 characters per inch) typeface. Smaller or compressed type and papers with small margins or single-spacing are hard to read. It is better to let your essay run over the recommended number of pages than to try to compress it into fewer pages.

Likewise, large type, large margins, large indentations, triple-spacing, increased leading (space between lines), increased kerning (space between letters), and any other such attempts at “padding” to increase the length of a paper are unacceptable, wasteful of trees, and will not fool your professor.

The paper must be neatly formatted, double-spaced with a one-inch margin on the top, bottom, and sides of each page. When submitting hard copy, be sure to use white paper and print out using dark ink. If it is hard to read your essay, it will also be hard to follow your argument.

ADDITIONAL INSTRUCTIONS FOR THE CLASS

Discussion Questions (DQ)

Initial responses to the DQ should address all components of the questions asked, include a minimum of one scholarly source, and be at least 250 words.
Successful responses are substantive (i.e., add something new to the discussion, engage others in the discussion, well-developed idea) and include at least one scholarly source.
One or two sentence responses, simple statements of agreement or “good post,” and responses that are off-topic will not count as substantive. Substantive responses should be at least 150 words.
I encourage you to incorporate the readings from the week (as applicable) into your responses.
Weekly Participation

Your initial responses to the mandatory DQ do not count toward participation and are graded separately.
In addition to the DQ responses, you must post at least one reply to peers (or me) on three separate days, for a total of three replies.
Participation posts do not require a scholarly source/citation (unless you cite someone else’s work).
Part of your weekly participation includes viewing the weekly announcement and attesting to watching it in the comments. These announcements are made to ensure you understand everything that is due during the week.
APA Format and Writing Quality

Familiarize yourself with APA format and practice using it correctly. It is used for most writing assignments for your degree. Visit the Writing Center in the Student Success Center, under the Resources tab in LoudCloud for APA paper templates, citation examples, tips, etc. Points will be deducted for poor use of APA format or absence of APA format (if required).
Cite all sources of information! When in doubt, cite the source. Paraphrasing also requires a citation.
I highly recommend using the APA Publication Manual, 6th edition.
Use of Direct Quotes

I discourage overutilization of direct quotes in DQs and assignments at the Masters’ level and deduct points accordingly.
As Masters’ level students, it is important that you be able to critically analyze and interpret information from journal articles and other resources. Simply restating someone else’s words does not demonstrate an understanding of the content or critical analysis of the content.
It is best to paraphrase content and cite your source.
LopesWrite Policy

For assignments that need to be submitted to LopesWrite, please be sure you have received your report and Similarity Index (SI) percentage BEFORE you do a “final submit” to me.
Once you have received your report, please review it. This report will show you grammatical, punctuation, and spelling errors that can easily be fixed. Take the extra few minutes to review instead of getting counted off for these mistakes.
Review your similarities. Did you forget to cite something? Did you not paraphrase well enough? Is your paper made up of someone else’s thoughts more than your own?
Visit the Writing Center in the Student Success Center, under the Resources tab in LoudCloud for tips on improving your paper and SI score.
Late Policy

The university’s policy on late assignments is 10% penalty PER DAY LATE. This also applies to late DQ replies.
Please communicate with me if you anticipate having to submit an assignment late. I am happy to be flexible, with advance notice. We may be able to work out an extension based on extenuating circumstances.
If you do not communicate with me before submitting an assignment late, the GCU late policy will be in effect.
I do not accept assignments that are two or more weeks late unless we have worked out an extension.
As per policy, no assignments are accepted after the last day of class. Any assignment submitted after midnight on the last day of class will not be accepted for grading.
Communication

Communication is so very important. There are multiple ways to communicate with me:
Questions to Instructor Forum: This is a great place to ask course content or assignment questions. If you have a question, there is a good chance one of your peers does as well. This is a public forum for the class.
Individual Forum: This is a private forum to ask me questions or send me messages. This will be checked at least once every 24 hours.