A ______________ is a specific statement that sets out what is or is not acceptable.Question 1 options: policy

policy and procedure

staff manual

procedure

none of the above

Question 2 (1 point)

 

A small firm that primarily accepts cases only in one or two areas of the law is sometimes called a(n)

Question 2 options:

small law firm

 

 

 

rooming together

office sharing

boutique firm

b and c

Question 3 (1 point)

 

Saved

Regarding the unauthorized practice of law, what factors do courts NOT consider when determining if a paralegal was “practicing law”?

Question 3 options:

Did the paralegal represent a client in a court proceeding?

Did the paralegal prepare documents without attorney supervision?

Did the paralegal give legal advice to a client?

Did the paralegal at some point merely talk to the client without a lawyer present?

None of the above

Question 4 (1 point)

 

Litigation support software tracks, organizes, and manages appointments and deadlines.

Question 4 options:

True

False

Question 5 (1 point)

 

When it comes to law firm Web sites,_______.

Question 5 options:

content is king

graphics are most important

flash presentations are the best

the best site is the one with the most links

none of the above

Question 6 (3 points)

 

The three major Paralegal organizations are (full names)

Question 6 options:

Question 7 (1 point)

 

When it comes to marketing and advertising, an attorney may NOT solicit a prospective client _____.

Question 7 options:

in person whom he or she does not know

live, or over the phone, whom he or she does not know

in any way if it involves coercion, duress, or harassment

all of the above

none of the above

Question 8 (1 point)

 

Saved

The law that allows eligible employees up to 12 weeks of unpaid leave is called the

____________.

Question 8 options:

Civil Rights Act of 1964

Fair Labor Standards Act

Equal Pay Act of 1963

Family and Medical Leave Act

Americans with Disabilities Act

Question 9 (1 point)

 

Saved

Tracking how new clients came to the firm is not important, as long as they keep their business with the firm.

Question 9 options:

True

False

Question 10 (5 points)

 

Describe the ethical obligations of the paralegal, use at least three specific ethical considerations for paralegals, and explain why the ethical guidelines are important for paralegals

Question 10 options:

Question 11 (1 point)

 

Saved

The ability to bring in new clients to a law office is called_____.

Question 11 options:

advertising

rainmaking

cross-selling

cross-marketing

none of the above

Question 12 (5 points)

 

Saved

:

Question 13 (1 point)

 

Saved

Law offices should send out letters when they have decided to decline to represent a

potential client.

Question 13 options:

True

False

Question 14 (1 point)

 

Saved

Employees who provide assistance and support to other law office staff by preparing documents, composing correspondence, scheduling appointments, and performing other tasks

Question 14 options:

Paralegal

Legal Secretary

Non-equity Partner

Associate attorney

Question 15 (1 point)

 

Question 15 options:

When an attorney falls below minimum ethical standards, they have committed ___________.

Question 16 (1 point)

 

An attorney or paralegal ______________________.

Question 16 options:

can never reveal a client confidence

can reveal a client confidence if the client gives informed consent

can never reveal a client confidence unless directed to by the Supreme Court

can reveal a client confidence whenever he or she wishes, if it benefits the client

none of the above

Question 17 (1 point)

 

When it comes to marketing, existing clients are _____.

Question 17 options:

not that important

valuable, in that they can bring you additional business

valuable, in that they can refers others to your firm

a strain, in that they take up valuable time

b and c

Question 18 (1 point)

 

Partners usually receive a draw and do not receive a “salary.”

Question 18 options:

True

False

Question 19 (1 point)

 

Saved

The goal of a law office staff manual is to

Question 19 options:

increase productivity

increase bureaucracy

ensure that high-quality work is done every time

save time

a, c, and d

Question 20 (1 point)

 

A Gantt chart can be used when creating a plan to set begin and end dates, and creates

timeline.

Question 20 options:

True

False

Question 21 (1 point)

 

According to the text, which of the answers below is NOT a quality of a leader?

Question 21 options:

honest

respectful

visionary

acts conservatively and avoids risks

trustworthy

Question 22 (1 point)

 

Saved

A law firm management structure in which subgroups of partners and shareholders make management decisions for the firm is called

Question 22 options:

rule by management committee/board

 

 

powerful managing partner

limited liability company

rule by all partners/shareholders

partnership

Question 23 (1 point)

 

Saved

For the attorney-client privilege to be invoked, the communication must be made in confidence for the purpose of obtaining legal advice.

Question 23 options:

True

False

Question 24 (1 point)

 

Paralegals _____________________.

Question 24 options:

cannot draft any part of a will

cannot draft any part of a motion

cannot draft any part of a brief

all of the above

can draft all documents under the supervision of an attorney

Question 25 (1 point)

 

Saved

Strong legal Internet sites _____.

Question 25 options:

focus on the client

allow content to become old

demonstrate the firm’s experience

do not need a search function

a and c

Question 26 (1 point)

 

Types of non-owner attorneys in a private law practice include

Question 26 options:

contract attorneys

 

staff attorneys

associates

a, b, and c

partners

Question 27 (1 point)

 

Saved

Total quality management is based on knowing the needs of

Question 27 options:

staff members

 

 

the law office

each client

the administrators

 

all of the above

Question 28 (1 point)

 

Saved

A person qualified through education, training, or work experience to perform specifically delegated substantive legal work

Question 28 options:

Partner

Paralegal

Contract Attorney

Office Manager

Question 29 (1 point)

 

Question 29 options:

Working hard, meeting deadlines, and communicating with clients fall under the ethical umbrella of ______________.

Question 30 (1 point)

 

An example of an impermissible advertisement is:

Question 30 options:

The use of a bald eagle and an American flag to promote the law firm

The use of a judge or police officer to endorse the law firm

language indicating that the attorney is board certified

The use of actors and dramatizations

none of the above

Question 31 (1 point)

 

An attorney who shares in the profits or losses of a law firm that is a professional corporation is called a(n)

Question 31 options:

shareholder

partner

nonequity partner

 

 

“of counsel”

contract attorney

Question 32 (1 point)

 

An attorney may directly solicit a prospective client if the attorney has a family, close personal, or prior professional relationship with the prospective client.

Question 32 options:

True

False

Question 33 (1 point)

 

Attorneys are free to use any form of advertising, as long as it is not misleading or false.

Question 33 options:

True

False

Question 34 (1 point)

 

When it comes to marketing and advertising, law firm ads _____.

Question 34 options:

can be misleading, but they cannot be false

must be completely truthful

can tout a recent victory even if it might create an expectation that the same result can be achieved

all of the above

none of the above

Question 35 (1 point)

 

The landmark Supreme Court case that allowed legal advertising was Bates v. State Bar of Arizona.

Question 35 options:

True

False

Question 36 (1 point)

 

According to the total quality management philosophy, who shares in the financial or other types of benefits the firm receives?

Question 36 options:

everyone in the firm

management

partners

attorneys and paralegals

none of the above

Question 37 (1 point)

 

Clients are interested in you, so share office politics with them—they will think it is

interesting.

Question 37 options:

True

False

Question 38 (1 point)

 

When an attorney or paralegal in a law office has a conflict of interest, the whole firm must

automatically be disqualified.

Question 38 options:

True

False

Question 39 (1 point)

 

National paralegal association codes of ethics are ______________________.

Question 39 options:

mandated for all paralegals

enforced by state bar associations

enforceable in a court of law

enforced by the courts

none of the above