Communication in Business Management


Jana works in a long-term care facility that cares for all types of patients. Jana receives emails from multiple coworkers throughout the day, but today she received the following email from Sean:

Hi Jana,

I noticed that I DIDN’T receive your monthly report yesterday. I NEED to as soon as possible TODAY so that I can finish the final report.

Thanks, Sean


· Explain how Jana might perceive the tone of this email.

· Would she feel that Sean is yelling at her or angry?

· Would she feel that Sean is expressing urgency in the matter?

· Based on your discussion above, do you perceive Sean’s tone to be appropriate or inappropriate?

· As a manager, if you had an employee approach you about their discomfort over the tone of the email, explain how you would address the use of capitalization in an email.

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