Communication Scenario

Scenario 

Robert is an older patient checking in at the window of his local retail health clinic. The office assistant is taking his insurance card and asking a couple of follow up questions. Robert asked the assistant to speak up because of some background noise. The assistant starts to speak slower and enunciates her words instead of speaking louder.

 

· Explain whether or not the office assistant reacted appropriately to Robert’s request.

· Explain the role perception and age of the patient played in this scenario